Support

Account and sign-in

I forgot my password

On the sign-in screen, tap Forgot password? and enter your email. We'll send a reset link. If it doesn't arrive in a few minutes, check your spam folder.

I didn't get my verification or sign-in code

Codes can take a minute to arrive. Check spam, then use Resend code. Codes expire, so always use the newest one.

How do I turn on Face ID?

Sign in with your password, then open More → Profile and turn on Face ID. Next time you can sign in with a glance.

How do I change my email, password or profile photo?

Open your profile (in the app, More → Profile) and edit the details you want to change.

Workouts and nutrition

My workout didn't sync

Workouts are saved on your phone first and upload once you're back online. Open the app with a connection and it will retry automatically. Anything still waiting shows as Saved on this phone in your workout history.

A barcode didn't scan or the nutrition looks wrong

Barcode and food data come from public databases (USDA FoodData Central and Open Food Facts), and some products are missing or inaccurate. Search for the food by name, or add it manually. Photo-based estimates are approximate, so adjust the portion if needed.

How do I change my calorie or macro targets?

Open Nutrition goals (in the app, More → Nutrition goals). If you work with a trainer, they may set these for you.

Coaching, sessions and payments

How do I connect with a trainer?

Accept an invite from your trainer, or find one under My coaches in the app. Once you're connected, you can message them, book sessions and follow the plans they assign.

How do payments work?

You pay your trainer directly for one-to-one coaching through Stripe's secure checkout, which opens in your browser. We never see your card details. Your receipt comes from Stripe by email.

How do I cancel a session or get a refund?

You can cancel an upcoming session from My sessions. Each trainer sets their own cancellation and refund policy, so contact your trainer first. If you can't sort it out, email us and we'll help.

I'm a trainer. How do I get paid?

Set up payouts from the billing section of your trainer tools on the website. Stripe handles identity verification and sends payouts to your bank.

Safety and privacy

How do I report a post, comment or user?

Tap the ••• menu on any post, topic or comment and choose Report. You can also email us. We review reports and act within 24 hours.

How do I control notifications and what others see?

Open your profile and use the Privacy & notifications settings.

How do I download or delete my data?

Download a copy from the Your data section of your profile. To permanently delete your account, see Delete your account.

About the app

The Let's Get Fitness app requires iOS 16 or later and a Let's Get Fitness account. If something isn't working, update to the latest version from the App Store and restart the app before contacting us.

Read our Privacy Policy and Terms of Service.